PURCHASING POLICIES TERMS FOB Tacoma, Washington. All orders will be subject to credit card charges at the time of order placement unless open account status has been granted. Overdue balances will bear a 1.5% per month interest charge. Accounts past 30 days will be considered delinquent; no orders will be shipped until the account is again current. Poor payment history or insufficient credit information may necessitate prepay shipment. Credit applications are available for those applying for open account status. All items are subject to price changes or withdrawal without notice. Prices are US $. On custom items, “quantity” shipped may vary by plus or minus 10%. SHIPPING CHARGES Shipping charges are calculated individually for each order and added to the invoice. UPS, FedEx, Parcel Post, Common Carriers, and Air Freight are available. In most cases, freight will be prepaid with charges added to your invoice. LTL shipments are sent Freight Collect. Please specify by which means your order is to be shipped. CUSTOMS, DUTIES, & TAXES The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we do not have control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. DAMAGED SHIPMENTS All claims for loss or damage on prepaid freight shipments will be handled through JL Darling, LLC. All claims on freight collect shipments will be handled by the customer directly with the freight company. WARRANTY RETURNS All merchandise is guaranteed against manufacturing defects. If you have a defective product, please contact customer service (253) 922-5000 for return instructions. RETURNED GOODS Merchandise cannot be accepted for return unless specific authorization for such return has been given. No returns are authorized past 90 days from date of invoice. Items must be returned in “as new” condition. No returns can be accepted on custom printed or imprinted items. To request a return authorization, please contact customer service at (253) 922-5000.